Measuring public hospitals' performance in France. Methodological basis, evaluation framework, meanings and perspectives[Research paper] by Hervé Merlin and Clémence Marty


Hervé Merlin and Clémence Marty both graduated from HEC Paris with a Master of science in management, after following the Government and public management specialization year. Clémence Marty also graduated from the Sorbonne after presenting her research results on the foreign policy of Germany; she has gained a significant experience of the media, through the various positions she occupied within TV companies, advisory firms and public institutions. Hervé Merlin graduated from the Sorbonne as well, with emphasis on political and art philosophy; his career guidelines are his interest for the cultural sector and his knowledge of financial control. They are both members of the theatre company Anna May Wong.

French public hospitals have recently been dealing with a growing demand for transparency on their results. At the same time, they must adapt to a new regulatory framework that ties future resources to current efficiency, and must give detailed accounts on the fulfilment of their public missions. Consequently, public hospitals among France feel they need to measure their performance. In this research paper, we aim at proposing, given the legal context and the existing works on performance measurement, a multidimensional evaluation model adapted to the very specific needs of public hospitals. In doing so, we identify some deep evolutions which deserve a specific attention. “How are mainstream management tools adapted to the public sector?”, “What is their added-value in the case of public hospitals?” or “What does their spreading mean for the public sector in terms of values?” are some of the questions tackled all along this project

Quote article  Hervé Merlin and Clémence Marty, « Measuring public hospitals' performance in France. Methodological basis, evaluation framework, meanings and perspectives », 06 may 2008, Alternative Management Observatory (AMO), [Research paper]

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