The notion of « meaning » at work through a survey conducted in a call centre[Article] by Hélène Doutriaux, Arnaud Alias, Yahia Bensouda


The authors were part of the "Alternative Management" third year program in HEC Paris in 2007/2008.

Based on a survey conducted in a call centre of La MAIF, this article questions the notion of meaning at work, and especially in relation with motivation at work. How does the individual manage to give meaning to his job? What subjective and social criteria define a “meaningful” job? What is at stake here is the discrepancy between a job that is at first sight socially demeaning, for instance that of a hotline counsellor, and the true meaning people give to their job. What was put forward after the survey was that hotline counsellors actually associate their job with a positive image, are satisfied with their position and eventually increase their self-esteem.

Quote article  Hélène Doutriaux, Arnaud Alias, Yahia Bensouda , « The notion of « meaning » at work through a survey conducted in a call centre », 27 june 2008, Alternative Management Observatory (AMO), [Article]

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