The notion of « meaning » at work through a survey conducted in a call centre[Article] by Hélène Doutriaux, Arnaud Alias, Yahia Bensouda

2008-06-27

The authors were part of the "Alternative Management" third year program in HEC Paris in 2007/2008.

Based on a survey conducted in a call centre of La MAIF, this article questions the notion of meaning at work, and especially in relation with motivation at work. How does the individual manage to give meaning to his job? What subjective and social criteria define a “meaningful” job? What is at stake here is the discrepancy between a job that is at first sight socially demeaning, for instance that of a hotline counsellor, and the true meaning people give to their job. What was put forward after the survey was that hotline counsellors actually associate their job with a positive image, are satisfied with their position and eventually increase their self-esteem.

Quote article  Hélène Doutriaux, Arnaud Alias, Yahia Bensouda , « The notion of « meaning » at work through a survey conducted in a call centre », 27 june 2008, Alternative Management Observatory (AMO), [Article]
http://appli6.hec.fr/amo/Articles/Entry/Item/64.sls

In the same section

Getting out of the “Deadly management” - Christian Oyarbide

[Proceedings]

[Proceedings] : Christian Oyarbide

The multiple activities of Christian Oyarbide crystallize around the thought on management and are as many prisms allowing to tackle managerial issues under different angles. First in professional life, since after leading a private profit insurance company, Christian Oyarbide took the head of a...

>>Read more

The volunteers and the non-profit organization - by Dominique Thierry

[Reading report]

[Reading report] : Yoann Kassi-Vivier

The number of volunteers working for associations is growing by 3 to 4% every year. However, non-profit organizations often claim that they face difficulties to attract and retain enough volunteers and skills to meet their growing and very precise needs. If volunteering is not currently in the...

>>Read more

The relationship between the board and the executive team in major French associations

[Research paper]

[Research paper] : Edouard Tricard

The French associations are currently characterized by significant challenges, such as the need to cope with an increasing economic constraint, while at the same time, in a crisis situation, action sites are more numerous. In addition, the French associations are characterized by the coexistence,...

>>Read more

Patronage in France - by Estelle Lauvergne

[Proceedings]

[Proceedings] : Estelle Lauvergne

Estelle Lauvergne's career is representative of the evolution of sponsorship in France. She started her career working for a prestigious private company and then decided to enhance her action. She successively had key positions at the Fondation de France and IMS – entreprendre pour la Cité. In...

>>Read more

Sociological analysis of CSR managers

[Research paper]

[Research paper] : Florent Gitiaux

CSR managers and directors serve an ambiguous function inside companies: they are paid by these organizations to explicate the negative impacts of their activities on social and environmental aspects, even when taking these impacts into account seems to be against profit-optimization. The study...

>>Read more

With the same doctype

Article

The question of power in large... Entrepreneurship is often seen as... by Adrien Couret
The technological society - by Jacques... In The technological society,... by Alexis Lemeillet
Wall Street from Oliver Stone (1987): a... This article tries to address some of... by Mathilde Denoits
The notion of « meaning » at work... Based on a survey conducted in a call... by Hélène Doutriaux, Arnaud Alias, Yahia Bensouda
Art, entreprenariat: the creation's path This article aims to draw up a parallel... by Olivia Conil Lacoste
Being an entrepreneur against « the... Whereas our western democracies have... by Kevin Cardona
Which ethics for moral critics? « Does... In his movie « The Constant Gardener... by Céline Peudenier
Alternative entrepreneurship, a... Are all company founders in the... by Florent Gitiaux