The notion of « meaning » at work through a survey conducted in a call centre[Article] by Hélène Doutriaux, Arnaud Alias, Yahia Bensouda

2008-06-27

The authors were part of the "Alternative Management" third year program in HEC Paris in 2007/2008.

Based on a survey conducted in a call centre of La MAIF, this article questions the notion of meaning at work, and especially in relation with motivation at work. How does the individual manage to give meaning to his job? What subjective and social criteria define a “meaningful” job? What is at stake here is the discrepancy between a job that is at first sight socially demeaning, for instance that of a hotline counsellor, and the true meaning people give to their job. What was put forward after the survey was that hotline counsellors actually associate their job with a positive image, are satisfied with their position and eventually increase their self-esteem.

Quote article  Hélène Doutriaux, Arnaud Alias, Yahia Bensouda , « The notion of « meaning » at work through a survey conducted in a call centre », 27 june 2008, Alternative Management Observatory (AMO), [Article]
http://appli6.hec.fr/amo/Articles/Entry/Item/64.sls

In the same section

Planet’Etudiants

[Initiative]

[Initiative] : Alice de Rochechouart

Planet’Etudiants is an association organizing social business projects in Senegal and Turkey for young students from business and engineering schools, who want to learn by doing.

>>Read more

The Movement of Social Entrepreneurs: a new initiative of promotion and development of social entrepreneurship in France

[Research paper]

[Research paper] : Domitille Harb

This dissertation aims at analyzing the conditions that fostered the creation of the « Movement of Social Entrepreneurs », which represents a new step in the promotion of social entrepreneurship in France. Why and how do people with different interests decide at a point in time to unite around...

>>Read more

Small is beautiful, Economics as if People Mattered - by E.F. Schumacher

[Reading report]

[Reading report] : Claudia Pöpperl

This text aims to resume the book “Small is beautiful” by E. F. Schumacher. This book is representing a new economical approach introducing intermediate technology and Buddhist economy.

>>Read more

Understanding the needs for alternative management - by Roland Vaxelaire

[Proceedings]

[Proceedings] : Roland Vaxelaire

In this seminar, Roland Vaxelaire presents the objective of the series of conferences that he and Eve Chiapello, in charge of the Major Alternative Management, put together. Some questions are to be raised: why is it necessary to think of new ways of managing companies, given the major...

>>Read more

OFI: private equity and sustainable development - by Olivier Millet

[Proceedings]

[Proceedings] : Olivier Millet

Over the last three years, Olivier Millet, president of the investment firm, OFI Private Equity Capital, has integrated questions of sustainable development into the management of his portfolio. According to him, the economic and financial world is increasingly subjected to extra-financial...

>>Read more

With the same doctype

Article

Being an entrepreneur against « the... Whereas our western democracies have... by Kevin Cardona
The question of power in large... Entrepreneurship is often seen as... by Adrien Couret
The notion of « meaning » at work... Based on a survey conducted in a call... by Hélène Doutriaux, Arnaud Alias, Yahia Bensouda
Wall Street from Oliver Stone (1987): a... This article tries to address some of... by Mathilde Denoits
Alternative entrepreneurship, a... Are all company founders in the... by Florent Gitiaux
The technological society - by Jacques... In The technological society,... by Alexis Lemeillet
Which ethics for moral critics? « Does... In his movie « The Constant Gardener... by Céline Peudenier
Art, entreprenariat: the creation's path This article aims to draw up a parallel... by Olivia Conil Lacoste